Time & attendance.
QR scan or WhatsApp location.

Asset registry

Record serial number, category, purchase date, value, location, and assigned custodian for every asset. Attach photos and supporting documents.

QR code labels

Generate printable QR labels for each asset. Scan with the TimeTap mobile app to instantly pull up the asset record, condition history, and custody log.

Checkout & check-in workflow

Issue assets to employees with a digital custody receipt. Employees sign on the mobile app. Check-ins capture the return condition and any notes.

Condition reports

Record asset condition at each check-in and on scheduled inspections. Full photo and note capture from mobile — know the state of every asset at all times.

Warranty & insurance tracking

Set warranty expiry and insurance renewal dates. Get WhatsApp alerts before they lapse so you are never caught unprotected.

Maintenance logs

Schedule routine maintenance, log completed services with cost, and receive reminders when the next service is due.

Public booking page

Your own branded URL — clients pick a service, choose a time, and confirm their booking without calling you. No login required.

Service catalogue

Define services with name, description, duration, price, and category. Control which resources (staff, spaces, vehicles, or equipment) can deliver each service.

Resource scheduling

Assign bookings to employees, assets, vehicles, or spaces. Each resource has its own availability calendar so double-bookings are impossible.

WhatsApp confirmations & reminders

Clients get an instant WhatsApp confirmation and an automatic reminder before their appointment. Businesses are notified too.

Waitlist management

When a slot is fully booked, clients can join a waitlist. If a booking is cancelled, waitlisted clients are notified automatically.

Appointment calendar

Manage all bookings from a full calendar view. Drag, drop, and reschedule. Filter by resource, service, or branch.

Vehicle registry

Record make, model, year, VIN, registration number, and assigned driver for every vehicle. Attach photos and set a primary fleet photo.

Trip logging

Log trips with start/end odometer readings, GPS location, driver, purpose, and fuel fill-ups. Mobile app support for field drivers.

Maintenance scheduling

Set service intervals by km or date. Track completed services with cost, supplier, and notes. Get WhatsApp alerts before the next service is due.

Document expiry alerts

Track license disk, roadworthy certificate, and insurance expiry dates. Receive automatic WhatsApp reminders before documents expire.

Fuel management

Log every fill-up with cost and litres. Automatically calculate cost-per-km and consumption per vehicle over any date range.

Incident reporting & compliance

Full compliance-grade incident forms: weather and road conditions, injuries, third-party details, police case number, insurer notification, and supervisor sign-off. Captured from the mobile app with photos. Full edit and audit trail in the dashboard.

Unified inbox

Tickets from your public web form, inbound email (slug@helpdesk.timetap.co.za), and manual creation all land in one inbox with status tracking.

Email threading

Replies automatically thread back to the original ticket using Reply-To routing. Every email includes the ticket number so nothing gets lost.

Multi-channel replies

Reply to customers via email, log an internal note for your team only, or flag a reply as WhatsApp — all from the ticket detail panel.

Customer status portal

Each ticket gets a unique public link. Customers can view the full thread, check their status, and reply — no login required.

Spawn work from tickets

Convert a ticket into a job card, task, or order in one click. The linked work is pre-filled and tracked directly on the ticket.

Categories & priorities

Tag tickets by category and priority to route and filter your inbox. A ticket cannot close while linked work is still in progress.

Auto-numbered job cards

Every job gets a unique, sequential reference number. Track jobs by number, customer name, technician, or status from a searchable dashboard.

Assign technicians

Assign one or more team members to a job card. Technicians are notified via WhatsApp and can update job status from the TimeTap app in the field.

Job types & categories

Define your own job types (e.g. Installation, Service Call, Repair) with custom colour coding. Filter and report by job type.

Customer sign-off & photos

Capture a customer signature and completion photos on site. Everything is attached to the job card record and included in the PDF report.

Overdue flagging & CSV export

Jobs past their due date are automatically highlighted. Export your full job card history to CSV for further analysis or invoicing.

Client register

Maintain a central register of clients — companies and individuals — with multiple contacts per client. Link job cards and tasks directly to a client for a full account view.

Order creation & line items

Create orders with multiple line items, quantities, unit costs, and supplier reference numbers. Duplicate existing orders to speed up repeat work.

Status workflow

Orders move through Draft → Processing → Ready → Dispatched. Each stage transition notifies the client contact via WhatsApp — automatically.

Arrival tracking

Log stock arrivals per line item with received quantities and dates. Know exactly what has arrived and what is still outstanding for each order.

Client & buyer linking

Link orders to clients and buyers from your contact register. View the full order history for any client in one place, with direct WhatsApp access to their contacts.

Custom labels & QR printing

Design and print custom labels for dispatched orders — including order reference, client name, QR code, dates, and your company logo.

Linked job cards & tasks

Attach job cards and field tasks directly to an order. See all associated work in one Order Work tab — no switching between systems.

PAYE, UIF & SDL calculations

Automatic tax calculations using current SARS tax tables. Monthly and annual payroll cycles supported. Handles normal time, overtime, allowances, commissions, and bonuses.

Branded PDF payslips

Generate a professional payslip PDF for each employee, per pay period. Includes your company logo, employee details, earnings, deductions, and net pay.

WhatsApp payslip delivery

Send payslips directly to employees via WhatsApp with one click. Employees receive their payslip as a PDF without needing an email address.

Payroll run history & locking

Approve and lock completed payroll runs to prevent changes. View the full history of every pay run, including who approved it and when.

Multi-bank EFT payment file

Download a bank-compatible EFT CSV to upload directly to ABSA, FNB, Standard Bank, or Nedbank. Formatted for each bank's specific bulk payment template.

IRP5 / IT3(a) tax certificates

Generate annual employee tax certificates in XLSX format for submission to SARS. Includes all earnings codes, deductions, and employer contributions per employee.

EMP201 monthly declaration

Generate your monthly employer declaration for SARS — total PAYE, SDL, and UIF in one report, ready to capture on eFiling.

COIDA W.As.8 annual return

Export your annual Compensation Fund return with earnings per employee, capped at the DoEL ceiling. Ready to upload to the COIDA online portal.

Payroll reports suite

Year-to-date earnings, month-on-month variance, headcount movement, branch payroll breakdown, and Cost-to-Company (CTC) reports — all with XLSX export.

Employee banking details

Capture and store bank account numbers, branch codes, and account types per employee. Used automatically in EFT exports and payslips.

Public-facing forms

Share a URL or QR code — anyone can fill in the form without logging in. Perfect for customer feedback, competition entries, health declarations, or visitor check-ins.

Rich question builder

Text, radio, checkbox, number, date, file upload, and calculated fields. Add conditional logic to show or hide questions based on previous answers.

Email & WhatsApp confirmations

Send respondents an instant confirmation via email or WhatsApp when they submit. Includes their reference number and a summary of their answers.

Lucky draw

Run a weighted lucky draw directly from the responses page. Supports multiple entries per respondent, per-ticket names, and a real vs test draw mode.

Response analytics

View all responses in a table, drill into individual submissions, and export everything to CSV for further analysis.

Geofence & close date

Restrict public forms to within a GPS radius, set a close date after which no new responses are accepted, and track UTM campaign sources.

Job orders & recurring jobs

Create single or recurring job orders (daily, weekly, fortnightly, or monthly with 8 pattern options). Assign workers by skill level and headcount.

WhatsApp briefings & reminders

Notify supervisors, drivers, and casuals via WhatsApp with job details and a link to the public job page. Automated evening and morning reminders fire automatically.

Public job page

Each job gets a shareable URL workers can open to see their brief, location, time, and RSVP for pickup requirements — no login needed.

On-site attendance tracking

Supervisors clock workers in and out from the PWA. The dashboard shows all punches in real time with inline editing for time corrections.

Supervisor notes & photos

Supervisors capture proof-of-work notes and photos from the mobile app. Automatically embedded in the DOCX hours export for the client.

DOCX hours export

Generate a branded Word document with each worker's hours, breaks, start/end times, supervisor notes, and photos — ready to send to the client.

Task assignment

Assign tasks to a specific employee or to anyone at a branch. Set a title, description, due date, and priority (low / normal / high / urgent).

Real-time status board

Tasks move from Open → In Progress → Done. Managers see live status across all branches and can filter by employee, branch, priority, or date.

WhatsApp alerts on assignment

Employees receive an instant WhatsApp notification when a new task is assigned to them. They view, accept, and update task status in the TimeTap mobile app.

Repeating & scheduled tasks

Set tasks to repeat daily, weekly, or on custom schedules. Great for routine inspections, cleaning checklists, or site maintenance rounds.

Client linking

Link tasks to a client in your client register. View all tasks per client from one place, and quick-add tasks directly from the client detail page.

Task history

Every status change is time-stamped. Know exactly when a task was started and completed, and by whom.