Every customer request in one inbox
Customer requests from your web form, email and WhatsApp land in one inbox. Reply by email or WhatsApp, keep internal notes, give customers a status page, and turn a ticket into a job card, task or order in one click (with those add-ons).
What you get
One inbox
Web form, email (your own help desk address) and WhatsApp.
Threaded replies
Email replies thread back onto the ticket automatically.
Reply by email or WhatsApp
Plus internal notes only your team sees.
Customer status page
Each ticket has a link where the customer follows and replies — no login.
Work from tickets
Create a job card, task or order from a ticket; the ticket can’t close while that work is open.
Statuses, categories and priorities
Answered / waiting on customer, categories and priorities to route your inbox.
Embeddable form
Put your support form on your own website.
Client portal
Clients with a portal login see and log tickets online.
Who uses it
IT support
All requests in one place, turned into tasks or job cards in a click (with those add-ons).
Property management
Tenants log maintenance requests by WhatsApp; you track them to done.
Customer service
Every conversation logged, with customers able to check status themselves.
Questions
Is Help Desk included in TimeTap?+
Help Desk is an add-on. Switch it on from Billing in your TimeTap account — it comes with a free trial.
Features as of 1 November 2026.
Goes well with
Job Cards
Numbered jobs, assigned to people or teams, with photos, checklists, client sign-off and PDF reports.
Tasks
Assign work to people, track it live and close it with proof — from the dashboard or the staff app.
Surveys & Forms
Forms for staff or the public — scored inspections, conditional questions, QR links, geofencing, lucky draws and auditable petitions with an AI authenticit…